Privacy Policy
Introduction
At Bilit Event Ltd ("Bilit Events"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and services.
By using our platform, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect personal information to provide our services effectively. This includes:
a. Information You Provide
When creating an account: Name, email address, phone number, and payment details.
When purchasing tickets: Billing address, payment information, and event preferences.
When contacting us: Information you provide in inquiries or customer support interactions.
b. Information We Automatically Collect
Device information: IP address, browser type, operating system, and device type.
Usage data: Pages visited, time spent on our platform, and interactions with features.
c. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your user experience. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your data to:
Process and confirm your ticket purchases.
Provide customer support and respond to inquiries.
Send event-related notifications, updates, or reminders.
Improve our platform, services, and user experience.
Prevent fraudulent activities and ensure platform security.
Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information in the following cases:
a. With Event Organizers
Relevant details (e.g., name and email) are shared with organizers for event management purposes.
b. With Service Providers
Third-party payment processors and service providers who assist us in delivering our services.
c. For Legal Compliance
When required to comply with legal obligations, court orders, or government regulations.
d. For Fraud Prevention
To investigate and prevent fraudulent transactions or platform misuse.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
5. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your data, subject to legal or contractual obligations.
Objection: Opt-out of certain data uses, such as marketing communications.
Data portability: Request a copy of your data in a portable format.
To exercise your rights, please contact us at [email protected].
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data is securely deleted.
7. International Data Transfers
Your data may be transferred and stored outside the United Kingdom, in compliance with applicable data protection laws. We ensure appropriate safeguards are in place for international transfers.
8. Cookies Policy
We use cookies to:
Analyze site traffic and usage.
Enhance user experience.
Provide targeted advertisements.
By using our website, you consent to the use of cookies. You can disable cookies through your browser settings, but this may affect platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
Acceptable User Policy
As part of PayPal’s onboarding assessment, we ask for a copy of your Acceptable User Policy (AUP) or T&Cs. This should clearly outline what products, services, behaviors, and activities are prohibited on your platform.
3. Controls:
We ask for details of the Controls you have in place to identify and act where sellers try to sell against your AUP. Examples of controls in the industry include:
Web screening that identifies listings against the AUP
Pre-vetting of the listings
Ongoing reviews of top sellers
Having a fixed inventory/menu of items sellers can offer
It should also outline consequences for sellers who breach your AUP.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
This Privacy Policy ensures transparency and complies with international data protection standards, including GDPR (if operating in the UK/EU).